Please read these terms carefully before using our medical services platform
Our platform facilitates connections between patients and healthcare providers. We are not a medical service provider and do not offer medical advice. Always consult qualified healthcare professionals for medical concerns.
By accessing and using the Clinic Management System ("the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
We reserve the right to modify these terms at any time. Continued use of the Platform after changes constitutes acceptance of the modified terms. We will notify users of significant changes.
You must be at least 18 years old to use our services. By using the Platform, you represent that you meet this age requirement and have the legal capacity to enter into binding agreements.
The Platform serves as a connection service between patients seeking medical care and healthcare providers offering medical services. We facilitate appointment scheduling, communication, and payment processing.
We are not a healthcare provider and do not practice medicine. The Platform does not provide medical advice, diagnosis, or treatment. All medical services are provided by independent healthcare professionals.
We strive to maintain 24/7 platform availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience technical issues that temporarily affect availability.
To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.
Healthcare providers are responsible for maintaining current licenses and credentials. While we may conduct basic verification, we do not guarantee the qualifications or performance of any healthcare provider.
In case of medical emergencies, call your local emergency services immediately. Do not use this platform for emergency medical situations.
The content on this Platform is for informational purposes only and does not constitute medical advice. Always seek the advice of qualified healthcare providers with any medical questions.
Using the Platform does not create a doctor-patient relationship between you and the Platform. Such relationships are established directly between you and healthcare providers.
This Platform is not designed for emergency medical situations. For life-threatening conditions, immediately contact emergency services or visit the nearest emergency room.
We collect and process personal data in accordance with our Privacy Policy. This includes health information necessary for providing medical services, which receives special protection under applicable laws.
Protected Health Information (PHI) is handled in compliance with applicable healthcare privacy laws. We implement appropriate security measures to protect your sensitive information.
We may share your information with healthcare providers for treatment purposes and as required by law. We do not sell your personal health information to third parties for marketing purposes.
Appointments are scheduled based on provider availability. We facilitate the booking process but do not guarantee appointment availability with specific providers.
Appointments are confirmed only after receiving confirmation from both the patient and the healthcare provider. We send confirmation notifications via email and/or SMS.
Patients may reschedule appointments subject to provider availability and cancellation policies. Rescheduling requests should be made through the Platform with adequate notice.
Healthcare providers set their own service fees. The Platform may charge convenience fees for appointment booking services. All fees are displayed transparently before confirmation.
We use secure third-party payment processors. By providing payment information, you authorize us to charge the applicable fees for services rendered.
Refund policies vary by healthcare provider and are subject to their individual terms. Platform fees may be refundable under certain circumstances as outlined in our refund policy.
Cancellation policies are set by individual healthcare providers. Typically, cancellations require at least 24 hours notice to avoid cancellation fees.
Failure to attend scheduled appointments without proper cancellation may result in no-show fees as determined by the healthcare provider's policy.
Healthcare providers may occasionally need to cancel appointments due to emergencies. In such cases, we will assist in rescheduling or provide refunds as appropriate.
All content on the Platform, including text, graphics, logos, and software, is the property of the Platform or its licensors and is protected by intellectual property laws.
By submitting content to the Platform, you grant us a license to use, display, and distribute such content for the purpose of providing our services.
You may not copy, modify, distribute, or create derivative works based on our content without explicit permission. Commercial use of Platform content is prohibited.
Our liability is limited as described below. Healthcare providers are independent practitioners responsible for their own medical services and liability.
We are not liable for any medical outcomes, diagnoses, or treatments provided by healthcare providers. Our role is limited to facilitating connections between patients and providers.
To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
Our total liability for any claims related to these terms or your use of the Platform shall not exceed the total amount of fees paid by you to us in the six months preceding the claim.
You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.
We may suspend or terminate your access to the Platform for violation of these terms, fraudulent activity, or any other reason that threatens the security or integrity of our services.
Upon termination, your right to use the Platform ceases immediately. Provisions regarding intellectual property, liability, and governing law survive termination.
These terms are governed by the laws of the jurisdiction where our company is registered, without regard to its conflict of law provisions.
Any disputes shall first be attempted to be resolved through informal negotiation. If unresolved, disputes shall be settled through binding arbitration in accordance with applicable rules.
You agree to resolve disputes on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.
We may update these terms from time to time to reflect changes in our services, legal requirements, or industry practices. We will notify users of significant changes.
We will provide notice of material changes through the Platform, email, or other reasonable means. Continued use after changes constitutes acceptance of modified terms.
It is your responsibility to review these terms periodically for changes. The "Last Updated" date at the top indicates when the terms were last modified.
If you have any questions about these Terms of Service, please contact us:
kolametateam@gmail.com/p>
+880 1707 571351
Dewla, Tangail Bangladesh
For legal notices or formal communications regarding these terms, please use the contact information provided above. We typically respond to inquiries within 2-3 business days.
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM local time, excluding major holidays. Emergency technical support may have different availability.
Legal notices must be sent via registered mail to our corporate address. Electronic communications may be used for routine inquiries but are not sufficient for formal legal notices.
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined in this Terms of Service agreement.
